The BPO sector in Mauritius

Situated at the heart of the Indian Ocean, Mauritius sets itself as a model of economic competitor in high demand as a major player in the outsourcing sector. According to a survey carried out by the Information, communication and telecommunication (ICT) sector, the BPO market is to grow at 5.9% per year through 2017. It was estimated by Gartner, an international market research firm, that the world BPO market size will reach US$250 billion by the end of 2015.

Mauritius is competing with other regions of the world offering offshore services. The goal is to attract organizations to convince them to move their BPO activities to the island. The industry has confirmed its ability to boost both social cohesion and economic development, eventually leading to a higher standard of living. Foreign direct investments have played a key role in this context, with a healthy mix of large multinationals and local players operating in Mauritius, providing employment to over 19,000 persons in the industry. The sector has developed distinctive strengths in Telecoms, BFSI, IT Application Development and IT support.

Business opportunities exist in the following segments:

1.BPO Voice – Call Centers
2.BPO Non-Voice – Back Office, Payroll, Finance & accounting outsourcing, Legal Process Outsourcing
3.Information Technology Outsourcing
4.IT Services – Data Centers, Disaster Recovery, Training, Consultancy
5.Telecommunication
6.ICT Trade

In view of urging growth in the Mauritian ICT- BPO industry, the Mauritian Government will concentrate its efforts on developing this newly added value industry offering high-end and spearheading innovative activities.

Source: techmode-outsourcing.com/