One of the best offshore BPO locations in the world

Cape Town companies are developing its analytic capabilities, building new digital solutions and even providing English language training applications to other BPO industries in China, Taiwan and Japan.Cape Town is one of the fastest growing BPO industries in the world. 

The city’s edge is thanks to the industry’s rapid adoption towards an omnichannel approach to delivering next-generation contact centres and digital services. Cape Town companies are developing its analytic capabilities, building new digital solutions and even providing English language training applications to other BPO industries in China, Taiwan and Japan.

Cape Town’s BPO industry provides good quality voice-driven contact centres but is also increasingly providing services,

for the following industries:
Banking, financial services, and insurance – dealing with complex work;
Legal process services – delivering work for the Forbes 2000 law firms;
Healthcare – building data analytics, platform development, and business intelligence;

IT infrastructure and App Development – providing back-end infrastructure services and solutions to various industry verticals.
The innovative offering is strengthened by 60,000 relevant degree holders available for hire at the entry-level every year. It’s no surprise South Africa was named ‘Offshoring Destination of the Year’ at the Global Sourcing Association (GSA) Awards in 2018.

Source:globalafricanetwork