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BPO Services in North America industry profile provides top-line qualitative and quantitative summary information including: market size (value 2015-19, and forecast to 2024). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
The North American BPO services market had total revenues of $98.5bn in 2018, representing a compound annual growth rate (CAGR) of 2.9% between 2014 and 2018.
The BPO services market is positively correlated with technology, meaning its growth follows growth in the technology market of the country.
The US made up more than 90.5% of North American revenues in 2018 and has the largest market in the world.
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Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in North America
Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
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What was the size of the North America bpo services market by value in 2019?
What will be the size of the North America bpo services market in 2024?
What factors are affecting the strength of competition in the North America bpo services market?
How has the market performed over the last five years?
What are the main segments that make up North America's bpo services market?